Customer relationship management

Customer relationship management is an important part of any business in order to keep clients happy. It is imperative to ensure that customers are happy otherwise you will not have a business.

Customer relationship management is the strategies, processes, people and technologies that are used by companies in order to successfully attract and retain customers. If [...]

Determine who are your customers

Are you aware of who your customers are? Are they male or female? What is their age? Are they married or single? If you don’t answered to any these questions you are not alone. Many organizations are unaware of who their customers are.

In a recent study when people asked these questions:

1)Roughly what proportion of your [...]

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